Question: We have an issue with a voided check. Before, when a check was voided, the check amount went back to the vendor’s account automatically. But recently, when we voided the check (same procedure as before), the Check Reconciliation window shows V, but the amount didn’t go back to vendor’s account. What is happening?
Answer: In Adagio Payables you should never “void” a check, you should “reverse” it. Voiding a check has the same effect as clearing a check, which is to say none, other than removing it from the list of outstanding checks. Reversing a check is what puts the invoice back onto the vendor’s account. Reversing a check debits the bank and re-instates any invoices the payment was applied to. You were most likely reversing checks before, not voiding them.
We recommend you disable the Void option in Edit | Company Profile | System Options.
If you have posted the Void check, there is no way for you to “unVoid” the check. You will need to make a journal entry to add the cash back to the GL (credit to the expense), and then re-enter the invoice using a slightly different invoice number.
